FAQ

Most frequent questions and answers

A: We currently don’t support on-line Submit. Please contact us with your application which will be sent after we understand a little about you.

A: We now support countries using Chinese and English as official language only,

accepting currencies : USD/CAD/EUR/CNY/NTD/HKD ; for region overall information please contact our staff.

A: Depending on your agreement with RCpay, you can define and sell tangible products, while controlling the shipping methods available in cart.

Depending on your agreement with RCpay, your customers benefit from a variety of payment options, including local methods (in Asia) such as: Local credit card, LINEPAY, or WeChat Pay.

A: Your customers can ask for refunds from your website Account or by sending a request to our Shopper Support team. You can process either refunds directly from your Control Panel or via API. We do charge fees associated with refunds.

A: RCpay provides a self-service portal designed to help your customers manage their order, product and payment information.

A: Your localization strategy is supported by RCpay with tools such as checkout experience, customer emails and a customer portal translated into different languages. Using local payment methods can significantly boost your conversion rates in Asian markets.

A: Currently accepting currencies: USD/CAD/EUR/CNY/NTD/HKD.

A: Yes, RCpay enables you to define flexible upgrade for your subscriptions, with multiple pricing scenarios.

A: RCpay offers a flexible payout schedule, based on your agreement with us.

A: Depending on your agreement, RCpay may collect taxes on your incoming purchases, and remit the amounts to the local tax authorities. Contact us for additional information.